Privacy Policy
Last updated: August 8, 2026
CPR Home Solutions ("we", "us", "our") respects your privacy. This policy explains what personal information we collect through https://cprhs.com, how we use it, who we disclose it to, and the choices you have. By using our website or submitting a form, you agree to the practices described here.
1. Information We Collect
We collect information you give us directly when you fill out a form, book an appointment, or contact us, including:
- Name
- Mobile phone number
- Email address
- [ANY OTHER FIELDS ON YOUR FORMS — e.g. company name, address, service requested]
- The content of messages you send us
We also automatically collect limited technical information such as IP address, browser type, device type, and pages visited, through cookies and similar technologies.
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide customer support
- Send SMS and email communications you have consented to receive
- Schedule, confirm, and remind you about appointments or services
- Deliver the products or services you requested
- Improve our website, services, and customer experience
- Maintain security and prevent fraud
- Comply with legal and regulatory obligations
3. Text Messaging and A2P 10DLC Disclosure
If you provide your mobile number and check the SMS consent box on one of our forms, we collect and store that number for the purpose of sending you text messages. Depending on the consent you gave, you may receive appointment scheduling confirmations and reminders, technician dispatch and arrival updates, quote and estimate follow-ups, service and account updates, replies to questions you send us, and occasional promotional offers.
Message frequency varies based on your interaction with us. Message and data rates may apply. You can opt out at any time by replying STOP to any message. For assistance, reply HELP or contact us at contact@cprhs.com.
SMS consent is collected separately from any other consent, is never pre-selected, and is never required to submit a form or to receive our services. Consent is not shared or transferred to any other party or brand.
4. How We Collect SMS Consent
We obtain express written consent before sending text messages. Consent is collected through [DESCRIBE YOUR OPT-IN METHOD — e.g. "an unchecked, optional checkbox on the contact form at https://yourwebsite.com/contact"]. We retain a record of the date, time, and source of each opt-in.
5. Mobile Information Sharing
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
6. Service Providers
We use trusted third-party service providers to operate our business, such as our CRM and messaging platform, website hosting, payment processing, and analytics. These providers only access your information to perform services on our behalf and are contractually required to protect it. We do not sell your personal information.
7. Legal Disclosures
We may disclose personal information where required by law, subpoena, or court order, or where necessary to protect our rights, safety, or property.
8. Cookies
Our website uses cookies to remember your preferences and understand how the site is used. You can disable cookies in your browser settings, though some features may not work correctly as a result.
9. Data Retention
We retain personal information for as long as needed to provide our services and to meet legal, tax, and compliance obligations. Records of SMS consent and opt-out requests are retained for the period required by applicable regulations.
10. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information, including encrypted transmission and access controls. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
11. Your Rights and Choices
- Text messages: reply STOP to opt out at any time.
- Email: use the unsubscribe link in any marketing email.
- Access, correction, or deletion: email us at contact@cprhs.com to request a copy of your data, ask us to correct it, or ask us to delete it. We will respond within the timeframe required by applicable law.
12. Children's Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us information, contact us and we will delete it.
13. Changes to This Policy
We may update this policy from time to time. The revised version takes effect when posted on this page, and the "Last updated" date above will change.
14. Contact Us
CPR Home Solutions
12631 Imperial Hwy. F200, Santa Fe Springs, CA 90670, United States
Email: contact@cprhs.com
Phone: (626) 427-3331
Website: cprhs.com